Touchpad not working when keys pressed

[whitty0351]

As the subject says I can't use the keyboard and mouse at the same time. I have tried disabling Smart sense in the Symantecs click pad settings by moving the slider all the eway to the left but this has not resolved it. I have also went into the mouse and touchpad settings and set to no delay but this also has not resolved my issue. I have the latest drivers (19.2.11.38)  installed. Is there another setting that I am missing?

[DavidPK · Accepted solution]

Hi,

Normally, you just need to turn off SmartSense or PalmCheck the Synaptics control panel - however from what I've seen, this no longer seems to work for Windows 10 versions of this driver.

You may be able to get around this as follows.

First, download the Synaptics driver on the link below and save it to your Downloads folder.

Synaptics Driver Version 17.0.18.8

Turn off your wireless card ( should be f12 ).

Open windows control panel, open Programs and Features, right click the current Synaptics driver and select Uninstall.

When complete, restart the notebook.

When windows has reloaded, open your Downloads folder and run the Synaptics installer - when this has completed, restart the notebook again.

Open the Synaptics settings panel, disable SmartSense or PalmCheck and then check if the touchpad will now work with a keyboard key held down. 

If it does, turn your wireless card back on and use the utility on the following link to prevent Windows 10 from automatically updating the Synaptics driver.

https://support.microsoft.com/en-gb/kb/3073930

Regards,

DP-K

[whitty0351]

This sorted it. Cheers

[DavidPK]

You're welcome

All the best,

DP-K

[Ninja_Emboar]

Spoiler

What can I do if I am unable to install things onto my computer, unless they're on the Microsoft store? The admin settings prevent people in the system I'm in from installing things from outside the Microsoft store. What could I do aside from just buying a wired/Bluetooth mouse?