Touchpad unresponsive - tried everything, please help!

[blythemegan]

Product number: 1KS75UA#ABA

My touchpad/clickpad is not working. I've tried the following troubleshoot suggestions from other forum posts:

- I've restarted, hit "F2" and tried to test it, but the touchpad test failed - because it's not working! 

- I've checked "device manager" to uninstall the Synaptics driver. BUT there is not "Synaptics driver" listed under Mice and other devices.

- I've tried installing the driver from HP and restarting my computer. The touchpad still doesn't work, and still no "synaptics" listed under devices.

- I've restarted, hit "F2" and tried to test it, but the touchpad test failed - because it's not working! 

Can someone suggest my next steps? I really need my laptop to be functional before school starts. 

[Echo_Lake]

@blythemegan
Thank you for posting on the HP Support Community.

As the touchpad test failed. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.