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Abbey22
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Message 1 of 2
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Flag Post

Touchpad won't work when using keyboard

HP Recommended
HP Pavilion
Microsoft Windows 10 (64-bit)

Whenever I am typing, I can not use the touchpad. I have tried to find the syptatic settings but I am unable to find them. I can not find the palm check or smartsense either. Do I need to dounload something? 

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi@Abbey22, Welcome to the HP Support Community!

 

I understand that touchpad has stopped working on your PC.

 

As you mentioned that touchpad is not getting listed in the device manager.

 

Have you tried checking with an external mouse? Does the external mouse work?

 

have check BIOS  is up to date?

 

Windows is up to date?

 

 

Please try the steps recommended below.

 

Click the Device Settings or the ClickPad Settings tab of Mouse Properties. If you have a Synaptics device, the tab includes the Synaptics icon. 
Select the desired touchpad under the Devices list, and then click either Enable to turn on the device.

 

On some touchpads, you can turn the TouchPad on or off by double-tapping in the upper-left corner of the TouchPad. Double-tap to turn the TouchPad on, repeat to turn the TouchPad off.

 

Refer to this article to further troubleshoot touchpad issues.

 

If the issue still persists please provide the product number of your PC. 

 

I will try to find the best driver available for your PC.

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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