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‎01-03-2020 02:27 PM

HP Recommended

I factory reset my laptop last night and when it was done the tpm screen came on and I tried to accept it but nothing is working please help

3 REPLIES 3

‎01-06-2020 05:43 PM

HP Recommended

@Shleldahl1

 

Welcome to HP support community.

 

Provide the notebook model umber or the product number for further reference.

 

Cheers.

Sandytechy20
I am an HP Employee

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‎01-06-2020 05:56 PM

HP Recommended

The model number is 15-1387wm 

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‎01-07-2020 11:00 AM

HP Recommended

@Shleldahl1

 

Clear your TPM, follow these steps:

  • Go to Start  > Settings  > Update & Security  > Windows Security > Device security . 
  • Under Security processor, select Security processor details. 
  • Select Security processor troubleshooting, and then under Clear TPM, select Clear TPM.
  • You'll need to restart your device to complete the process.

If it isn't booting to windows, send a screenshot of the message for further assistance.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.

Sandytechy20
I am an HP Employee

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