TrayApp popup- feature i am trying to use is on a network resource that is unavailable?

[Diane162]

Hi, can anyone help? I am getting a pop up message called TrayApp telling me that the feature i am trying to use is on a network resource that is unavailable. When I click on OK another app appears that says the TrayApp.msi cannot be found.

I have tried finding it via using window+R, but there is no 7z file (advice given on a query about this on the community page).

Can anyone help?

[Dragon-Fur]

@Diane162 

Welcome to the HP Community --

From your description, the message is part of an old printer installation - likely a printer that is no longer unsupported in your current Operating System / version.

Open Control Panel > icon view > Programs and Features

Look for and uninstall old, unwanted printer / unsupported printer software.

=-\=-\=-\=-\=-\=-\=-\=-\=-\=-\=-\=-\=-

References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 HP Product Home

 Enter the device type and model name of your HP product

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"