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HP Recommended
Probook 4430s
Microsoft Windows 7 (32-bit)

I have an HP Probook 4430. Two nights ago I got a blue screen and it died. The message that came up when I tried to restart was "BOOTMGR image is corrupt. The system cannot boot."

So I followed steps to fix it, made a recovery USB, go into the boot menu in bios and select the USB stick, and I get the message "The file is possibly corrupt. The file header checksum does not match the computed checksum."
JUST now I selected the option to boot from the USB drive, which I have already done over a dozen times resulting in the above message, and THIS time it tries to load and NOW I get "windows failed to start. A recent hardware or software change might be the cause." It then tells me to insert a windows installation disc I do not have (bought already installed, and why I'm using a USB drive).

It gives the following info:

File: \windows\system32\boot\winload.exe
Status: 0xc0000001
Info: The selected entry could not be loaded because the application is missing or corrupt.

NONE of the advice I've found does anything to get past this. Please HELP!

6 REPLIES 6
HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.

If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10

For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO

A 3rd party site like…
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb

 

HP Recommended

*First:- Turn off the computer, press and hold the PWR button for 4 seconds.*
- Check.

*Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.*
- Check.

*Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat*
-5 Times, Check.

*AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).*

- Check. Menu options as follows:

F1 System Information
F2 Start-up Test
F3 Run-In Test
F4 Hard Disk Test 

ESC Exit.

Results as follow:

F1 System Information - provided all system information. Will transcribe only if necessary (there's a bunch, and it's not likely to provide a solution at the moment).

F2; Start-up Test Failed
Failed memory address = 0x0c0b46B0Pattern expected = 0x00000001Pattern read = 0x00008001
F3; Run-in Test Failed
Failed memory address = 0x00000000Pattern expected = 0x00000000Pattern read = 0x00000000
F4 Hard Disk Test
Test 1 (quick) 
Test 2 (comprehensive) 
Hard Disk Test  Passed

ESC Exit.

Back to menu. F9 boot device options selected. 
Please Select
Notebook Upgrade Bay (UEFI)
OS Boot Manager
Boot From EFI File
USB Hard Drive 1 - ADATA ADATA USB Flash Driv
Notebook Hard Drive (selected this time)

Option for 'repair' selected. Blue screen:
A problem has been detected and windows has been shut down to prevent damage to your computer.
BAD_SYSTEM_CONFIG_INFO
.....
Technical information:
*** STOP: 0x00000074 (0x0000000000000003, 0x0000000000000002, 0xFFFFF880009A9710, 0xFFFFFFFFC000014c)

Restarted. (Windows is loading files...)
Windows failed to start. (and around we go again)






HP Recommended

Hi

So it reads as though the memory RAM is problematic.

Failed memory address = 0x0c0b46B0Pattern expected = 0x00000001Pattern read = 0x00008001

 

Therefore you may want to try a different memory module.

 

ELSE a recovery disk....

https://www.makeuseof.com/tag/5-best-rescue-disks-windows-system-restore/

 

 

If in doubt please ask.

 

 

HP Recommended

Trying to do ANYTHING to create a bootable Disk or USB my laptop will read. 

Went to Hiren's download page and EVERY time I try to DL HBCD_PE_x64.iso, it gives me 'failed - system busy'. Any other place to get it?

Everything else explicitly states it's for Win 10. I have Win 7 on the machine. Does that matter? What memory module do I need to replace? The dds?


 

HP Recommended

So I successfully (so it says) created a USB boot drive using the Windows 7 USB/DVD download tool , but I get the same error. It tells me to put the installation disk (which I don't have) in and restart. When I try to make a DVD with the download tool, it tells me there's no disk... but there is a disk and my system (the spare laptop I'm using) registers the presence of the disk.

I'm getting ready to just get a can of gasoline here.

HP Recommended

Hi

Not that it matters but most of what follows is true...

I use Any Burn. I quite often just use a W10 install disk to get me to a Command Prompt.

If you are making/creating a boot DVD preferably for W7 or USB for W10 the media should have a directory structure on it.

Directory of X:\

02/04/2019 00:31 128 autorun.inf
02/04/2019 00:57  DIR   boot
02/04/2019 00:18 409,654 bootmgr
02/04/2019 00:31 1,509,688 bootmgr.efi
02/04/2019 00:57 efi
09/08/2018 16:55 HP_Drvrs
02/04/2019 00:31 73,904 setup.exe
23/05/2019 11:47 sources
02/04/2019 00:57 support

 

I also use https://support.kaspersky.com/viruses/krd18

 

In the HP advisories there is a Lo-Jax  warning...

https://support.hp.com/us-en/product/hp-probook-4430s-notebook-pc/5045462/document/c06163738

and you could be a victim.  Hence the problems without a cure.

https://usa.kaspersky.com/downloads/tdsskiller

 

 

 

If it is a memory module

https://support.hp.com/us-en/product/hp-probook-4430s-notebook-pc/5045462

http://h10032.www1.hp.com/ctg/Manual/c03054507   ---   Page 55

 

I go to my supermarket and buy a Linux magazine that has a DVD attached and use that, Asda/Sainsbury et al, that way I get a media to boot from. 

 

AND I am running out of ideas.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.