Tried factory resetting PC but got problem resetting message. Black screen hp logo, won't boot

[Merv08]

So I decided to factory reset my pc to try and get it to work with a program for my job, and wanted to install windows 10 pro. Anyways I backed up my stuff along with a system image. I used F11 at start up to enter recovery mode. Went to reset this PC, followed the prompts said to delete everything and just do a normal reset as I'm keeping it. So I hit start and it's gets about 37% into the reset and it all of a sudden goes back to the previous screen and says "there was a problem resetting your PC" and nothing else. So then when I try to boot it up and login in it just sits there on a black screen with the hp logo. So I then went and tried to restore with a system image(which I've done before and works) but it then says I need to login as an administrator but there aren't any administrator accounts on this PC. It appears that the reset process got far enough to delete my login info and now I can't do anything without logging in as an administrator. I'm at the end of the rope on what to do! Any help would be awesome! 

[WAWood]

@Merv08 

I can certainly understand the desire to do factory resets -- given the prevalent view that such an action, though extreme, will fix a variety of mysterious problems and return a troublesome PC to working condition.

Problem is -- that very often is NOT the case and if there is any hardware issue at all, which is nearly always the cause with a SLOW PC (which is why most folks do the factory resets), you end up trashing your PC and rendering it useless. So, you trade a SLOW PC for a non-working PC. Not a good trade -- and certainly not what you intended.

In addition, if you start the reset and it does not complete but hangs or crashes before done, that is almost certainly an indication of a failing drive.

So let's check for the drive failing, if your PC is new enough to support UEFI, you can use these steps to test the drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.

If the test will not run or if it fails, that indicates that your drive has failed and would need to be replaced.

[Merv08]

i appreciate the reply, I should've been a little more clear.  It wasn't running slow before, just wanted a fresh start, but sounds like I may need a new drive. It is also not a HDD. My tablet pc has a SSD that kinda looks like a RAM memory stick for a desktop (best way I can describe, I'm still new to ssd). The build date is June 2019, and I am able to run the tests you talked about. I used the ESC key, then F2 and then ran the fast test and everything passed. But I have wanted to upgrade my memory so maybe now is a good time to do so. It currently has a Samsung 128gb

[WAWood · Accepted solution]

@Merv08 

Looks like you might be mixing terms -- memory and disk space.  Sounds like your model has one of those memory sticks configured to work like an SSD.  So, it is memory but actually the capacity is one of disk space.  And unfortunately, as I mentioned in my reply, the disk test diagnostics tend not to work properly on these devices.  Also, they are generally too small to fully support doing a factory reset.

You would need to consider using external media to do the reset:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205