• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-28-2020 04:23 AM

HP Recommended
Product: Notebook -15-bg002au
Operating System: Microsoft Windows 10 (64-bit)

At first, I was unable to access Manjaro KDE which I had installed. I followed instructions from this website https://itsfoss.com/no-grub-windows-linux/ . Linux now works however I cannot access windows. Instructions given in the above link to revert changes did not work.

Screenshot_20200928-152756056.jpg

This appears on startup^.

Screenshot_20200928-152126565_1.jpg

Pressing "Enter" or "F8" result in this^.

This comes up on pressing "esc"This comes up on pressing "esc"

This comes on selecting "F9".This comes on selecting "F9".

Selecting windows here brings me back to the first picture,

and selecting Manjaro opens this.and selecting Manjaro opens this.

 

I tried restoring to a previous version of windows but it failed.

 

I won't mind losing Manjaro to fix Windows. 

 

Any help would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-28-2020 07:07 AM

HP Recommended

Hi:

 

Your notebook should be supported by the HP cloud recovery tool.

 

Using another Windows PC with W7 64 bit or newer, use the cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-28-2020 07:07 AM

HP Recommended

Hi:

 

Your notebook should be supported by the HP cloud recovery tool.

 

Using another Windows PC with W7 64 bit or newer, use the cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.