• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-13-2024 06:06 PM - last edited on ‎04-16-2024 12:28 PM by HP Administrator

HP Recommended
Product: OMEN by HP 15-dc0010nr

I have been trying to update my driver in my OMEN laptop for some time since it is starting to get out of date with a lot of the stuff I use my computer for. It says I have a Intel driver update available though when I try to download it, it says it is locked by the manufacturer and I am not able to download the updated version. I have tried many different ways all with the same outcome that I am not able to install the update version of my driver for my computer. 

1 REPLY 1

‎04-14-2024 09:18 AM - edited ‎04-14-2024 09:43 AM

HP Recommended

Your laptop has the NVIDIA® GeForce® GTX 1050 Ti discrete video solution and the Intel® UHD Graphics 630 on-chip solution. That makes it a hybrid switchable graphics laptop. 

 

Installing a driver directly from NVIDIA or Intel will be problematic and break the unique switchable graphics feature that your laptop has.

 

You will need to install only the drivers that are available at the HP Driver and software download web document

https://support.hp.com/us-en/drivers/omen-by-hp-15-dc0000-laptop-pc-series/model/21910727?sku=3WL23U...

 

Unfortunately, you have Windows 11 installed and the drivers are only available for Windows 10.

 


I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.