-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Trouble turning on and staying on

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
12-15-2019 06:28 PM
Product: HP 15-ay196nr
Operating System: Microsoft Windows 10 (64-bit)
It's me again. I sent my HP back a couple months ago and it was returned. Everything was fine-at first. The newest problems are...
One morning I had trouble starting my notebook. I had to press Power several times before it started. Moments later it turned off. I press Power and it turned on again and stayed on but not before I saw an error message on screen. That's happened a few times since then, it turning itself off after I turned it on in the morning or just randomly going dark and turning off, mostly showing the exact message after I turn it on again:
"The system has detected the storage capacity of the battery stated below to be very low. For optimal performance, this battery may need to be replaced."
Also, I'm not sure if it's related but the night before there was a noise coming from my notebook, like the sputtering of a fan. Is it the humming of the fan or the HDD spinning I'm not sure but it's way louder than normal. That's happened 3 times in the last month.
It's an HP 15-ay196nr Laptop, 15.6" Touchscreen, Intel® Core™ i7 with Windows® 10 blah, blah, blah.
Confused,
JJ
2 REPLIES 2
12-16-2019 02:18 AM
Hi
Initially I suspect the CMOS/RTC battery.
https://duckduckgo.com/?q=cmos%2Frtc+battery&t=brave&ia=shopping
Usually good for several years, but what do I know?
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.