Trouble with start up/BIOS

[kojo651618]

Hello everyone,

My friend who owns the laptop that is listed above is having problem starting her laptop. It is a blinking caps lock key problem which is followed by power led sometimes turning from white to red (the power led is a rare thing that happens). I have tried recovery bios update by pressing windows key + B but I guess her laptop doesn't own that function. So, I followed HP instructions on how to do it with USB Flash drive while formatting it to FAT32, but even with that the screen stayed the same (black screen). We have tried it multiple times and I am sure I am doing the process the right way but the boot itself doesn't show up. I tried connecting HDMI, but the results stayed the same. I would appreciate it if someone could help me with this. Could this be an internal problem with hardware or is it just that I need to try something else. 

[Anand_Andy]

Hi @kojo651618,

Welcome to the HP Support Community

I understand you are facing a Boot-related issue with your HP 15s-Eq1000 Laptop PC. Not to worry I will help you to get a resolution to resolve the issue.

As you have already tried the basic steps, I would suggest you please follow the steps mentioned in this document: HP PCs - Computer does not boot or start

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!