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‎07-09-2022 09:10 PM

HP Recommended
Product: chromebook
Operating System: Chrome OS

I double checked that the charger works.  I replaced the battery.  I still can't get a charging light to come on.  What else can I do?  What is going on if I can't get it work turn on when plugged in?

 

Thank!

Category:
2 REPLIES 2

‎07-10-2022 07:47 PM

HP Recommended

Hello, and Welcome to the HP Support Community!

 

Try some of the reset options listed on this website:  https://www.lifewire.com/fix-a-chromebook-that-wont-turn-on-4802489

 

Sounds to me like it could be a damaged charging port on the device...  If still under warranty, you can try contacting HP ( but they might reject the claim if they determine it to be "accidental damage").

 

To contact HP directly, click this link: http://www8.hp.com/us/en/contact-hp/support.html

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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‎07-10-2022 08:11 PM

HP Recommended

I think I've given all of those steps a try.  Replace the battery is about the last one I think.  Can the charging port be replaced?

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