Trying to completely wipe and reset hp model 15-1009 laptop. But keeps saying "no changes made"

[Thatguyx85]

Trying to wipe hp model 15-1009 laptop back to factory. But keeps saying there is a problem and no changes made. Was windows 8 and suppose to be updated to windows 10. But I'm not 100% sure. Thanks.

[WAWood]

@Thatguyx85 

You have two problems ...

First, a factory reset does not Wipe the PC; instead, it only erases the hard drive filesystem.  This is an important distinction because any routine file recovery app can then be used to recovery the files and folders from the drive.

Second, the Win10 Upgrade is known to corrupt the HP Recovery information, and after that, a factory reset will not work anymore.

If you want to restore your PC to its original state, you would need to purchase something known as HP Recovery Media ...

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com

When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.