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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Trying to factory reset and wipe laptop

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01-09-2019 05:08 AM
I’m trying to reset my HP stream laptop to factory settings however every time I try to do so it keeps bringing up a message saying “there isn’t enough space to perform this please create space”
i have deleted all all my personal files off the computer and there is nothing left on other than the stuff that it originally came with, however I need to reset it too get my Microsoft profile of it before I sell it.
not sure what to do, any help would be great thank you.
01-09-2019 09:06 AM
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First off, your title specifically mentioned "wiping" the laptop -- and a factory reset does NOT do that. The process of "wiping" requires writing ones/and or/zeroes to the drive to overwrite the existing data so that it can not be recovered. A factory reset merely REFORMATS the drive, effectively blanking the partition records -- but that really leaves the content pretty much intact. Anyone with decent data-recover apps will be able to get back most of the data.
If you really want to "wipe" the drive, then you need to use third-party partitioning apps that can be run from a USB stick. I recommend the use of a third-party tool known as Minitool Partition Wizard. This is a free partitioning tool and you should download their Boot CD ISO file to a local drive.
You can download the tool from here: https://www.partitionwizard.com/free-partition-manager.html
You can get an ISO file from here: http://downloads.tomsguide.com/MiniTool-Partition-Wizard-Bootable-CD,0301-51034.html
Once you have this, you have a choice of media to create:
1) If you can boot from CD, download and install ImgBurn and use the Write Image to Disk option to create a bootable CD.
2) If you can boot from USB, download and install RUFUS and use the option to create a bootable USB stick from the ISO file.
Boot your PC with the media you created. You should now be able to do partition changes without problems.
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Second, once you have done that, you will need something known as HP Recovery Media to do the factory reset of the PC. You should be able to order it using this link: http://support.hp.com/us-en/document/bph07143
Good Luck
I am a volunteer and I do not work for, nor represent, HP
01-09-2019 01:05 PM
@Toni96 wrote:I’m trying to reset my HP stream laptop to factory settings however every time I try to do so it keeps bringing up a message saying “there isn’t enough space to perform this please create space”
i have deleted all all my personal files off the computer and there is nothing left on other than the stuff that it originally came with, however I need to reset it too get my Microsoft profile of it before I sell it.
not sure what to do, any help would be great thank you.
I prefer DBAN. https://www.lifewire.com/how-to-wipe-a-hard-drive-2624527
.
01-09-2019 08:03 PM
It is a wise idea to sell your laptop with the contents of its SSD or HDD cleared. Otherwise, you will risk exposing all your personal data.You should erase laptop hard drive before selling. But deleting everything on the hard drive or formatting the disk does not means wiping everything on the target drive. After deleting or formatting process, the data just becomes invisible to the operating system. With data recovery utility, anyone else can restore all your files from your laptop without challenge.
Therefore, you need a professional hard drive wiper like AOMEI Partition Assistant Professional. It is compatible with Windows 10/8/7, can enable you to wipe data from SSD or HDD completely, and prevents data recovery possibility. More importantly, you can also use it to create a boot media, then you can enter WinPE mode to wipe your system disk.