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‎01-04-2024 09:53 PM - last edited on ‎01-08-2024 10:35 AM by Retired

HP Recommended
Product: HP ProBook 650 G8 Notebook PC (1Y5L2AV)

I just bought a probook 650 g8 and the previous owner did not factory reset it prior to the sale and now won't answer me.

I have tried following all the steps to factory reset it using the f11 at startup, however it goes to the screen that says it's resetting. And after some time it give me a message saying 'problem resetting your pc, no changes were made'.

I have tried about 5 times now with no luck.

What do I need to do to bypass this issue to hard reset the laptop to use it as my own?

Category:
1 REPLY 1

‎01-05-2024 08:22 AM

HP Recommended

Hi:

 

You can use the HP cloud recovery client utility to create a bootable USB recovery drive to factory reset the notebook.

 

Here is the link to the software download:

 

HP ProBook 650 G8 Notebook PC (1Y5L2AV) Software and Driver Details

 

Here is the link for how to use the cloud recovery client software:

 

https://support.hp.com/us-en/document/ish_4374279-4216685-16 

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