Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-07-2023 03:18 PM - last edited on ‎03-07-2023 03:43 PM by Retired

HP Recommended
Product: HP ENVY Notebook 15-as050sa (ENERGY STAR)

Hi, just to preface I am not tech-savvy at all, so may misword a few things! I have an HP Envy Notebook running on intel CORE i5 processor (6th generation) and Intel Iris Graphics 540. Been trying to run Adobe Premier Pro, but I keep getting a notification that I am using an unsupported video driver. I have tried to download and install the appropriate, updated driver from the Intel website, but am getting the message that my driver has been locked to the manufacturer's specifications. I have tried to follow Intel's instructions on essentially overwriting the manufacturer's specs but it doesn't work and I get the exact same message. 

 

I ran my device through the HP software and drivers page and it says that all of my drivers are up to date, and there is nothing new that I need to install.

 

Does anyone know what to do? Thanks. 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-07-2023 04:05 PM - edited ‎03-07-2023 04:16 PM

HP Recommended

Hi:

 

Please see my knowledge base article at the link below for how to manually update the Intel graphics driver to the latest version.

 

Manually Updating the Latest HD Graphics Driver from Intel..... - HP Support Community - 7185608

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-07-2023 04:05 PM - edited ‎03-07-2023 04:16 PM

HP Recommended

Hi:

 

Please see my knowledge base article at the link below for how to manually update the Intel graphics driver to the latest version.

 

Manually Updating the Latest HD Graphics Driver from Intel..... - HP Support Community - 7185608

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.