• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-14-2020 09:22 AM

HP Recommended
Product: HP 15-f337wm

Hello,
I am trying to reset my laptop. I seen on YouTube about pressing F11 at the start but when my screen comes up it shows (choose your keyboard layout). It doesn't show reset or repair. Once I click US I get to options troubleshoot and turn off PC. I have selected ever options under trouble shoot and still nothing.

Thanks

1 REPLY 1

‎07-14-2020 10:04 AM

HP Recommended

Hi:

 

If the F11 recovery option isn't working, your only other options would be to:

 

Pay HP for recovery media which you can order at the link below...

 

https://support.hp.com/us-en/mediaorder/HP-15-f300-Notebook-PC-series-(Touch)/8961458/model/8788168/...

 

Clean install W10 by making a bootable W10 installer with another Windows PC, using the Media Creation Tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You should not need to enter a product key, since the W10 product key is in your notebook's BIOS, and automatically detected during installation.

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-f300-notebook-pc-series-touch/8961458/model/8...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.