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‎10-20-2018 09:49 PM

HP Recommended
Product: HP Stream notebook 13" TPN-Q155
Operating System: Microsoft Windows 8.1 (64-bit)

Hello, need anyone's help, greatly appreciated. So I need to set my computer to factory settings, lost my original HP recovery software. So I created my own HP media recovery software on USB.

 

The problem is when i press Esc to boot manager, and press F9 for boot device options, I'm not able to find the USB  the Recovery File that again i created. My biosMy bios

1 REPLY 1

‎10-21-2018 12:27 AM - edited ‎10-21-2018 12:33 AM

HP Recommended

If it isn't showing in F9 screen I suggest to disable Secure Boot and enable Legacy Support in BIOS. Restart but don't tap F9 yet. It should show a screen asking to confirm disable Secure boot by typing the confirmation code shown onscreen. There won't be a box to type in- just type and it will register.

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