• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Elitebook 850 g3
Microsoft Windows 7 (64-bit)

I have a laptop that originally came with a windows 10pro operating system. We had to roll it back last year to windows 7pro because of a software incompatibility issue. That issue has been resolved. I tried to download windows 10 from Microsoft, but it reported that there was no valid windows 10 license was available.

 

Unfortunately, it isn't a clean story, as the laptop downgrade process totally failed (HP red screen of death, anyone?) and it was sent into HP which returned a Windows 7 laptop. I didn't track the license. So it could easily not be the one originally supplied with the laptop.

 

Is there are more HP way to upgrade this laptop back Windows 10, or is the Microsoft path the correct path and that this laptop's licensing is not recoverable?

 

Thanks.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Please check the link below to download windows 10 pro OS :

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-850-g3-notebook-pc/7815299/s...

 

Note :

 

You need to have flash drive not less than 16 GB.

before running the Cloud recovery app-connect the Flash drive.

follow the instructions after running Cloud recovery.

 

You will not get any prompt to activate windows since its OEM image from HP.

 

"I work for HP."
Regards,
Ruben


****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

View solution in original post

2 REPLIES 2
HP Recommended

Hi,

 

Please check the link below to download windows 10 pro OS :

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-850-g3-notebook-pc/7815299/s...

 

Note :

 

You need to have flash drive not less than 16 GB.

before running the Cloud recovery app-connect the Flash drive.

follow the instructions after running Cloud recovery.

 

You will not get any prompt to activate windows since its OEM image from HP.

 

"I work for HP."
Regards,
Ruben


****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

HP Recommended

This is exactly what I was looking for; however, once I looked at this I abandoned plan A. I ended up going to plan B. I had made an image of the Windows 10 system prior to downgrading via the Red-Screen-Of-Death to Windows 7. I used this image and then Windows 10 update do the rest. So if I didn't have plan B, I would have tried plan A.

 

Thanks.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.