Tuchpad driver missing

[Sharon111113532]

I am once again facing a serious issue with my laptop. The touchpad driver has disappeared again, despite encountering this problem a year ago, which led to me sending the laptop in for repairs for two weeks.

My laptop is still within the warranty period. It is highly disappointing that this problem has resurfaced, and it seems it was not permanently resolved during the previous repair. I urgently need your assistance to ensure that this problem does not reoccur.

I have attempted to solve the issue on my own, but my efforts have been unsuccessful. Initially, I could restore the driver through regular device restarts, but even that is no longer effective. I have installed all available updates, but to no avail. The virtual assistant on the HP website was also unhelpful.

Given that my laptop is still under warranty, I kindly request precise instructions on how to resolve this issue on my own. Additionally, it is crucial to understand why the problem has recurred despite the previous repair and how I can ensure it does not happen again in the future.

Thank you in advance for your prompt and comprehensive assistance.

[Irfan_06 · Accepted solution]

Hi @Sharon111113532,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with the touchpad on your Laptop.

Kindly refer to the steps on this link  to troubleshoot the issue.

(If the test fails there is an issue with the hardware and you can skip the below troubleshooting steps)

Refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support