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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Two step verification code

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05-11-2025 07:10 AM
I am having issues signing into my HP laptop. When I request the verification code it says it will send the code to my correct **bleep** address, but it never shows up in my **bleep**. This is the first time it has happened.
05-11-2025 08:19 AM - edited 05-11-2025 08:20 AM
Use another PC and get your email using a browser (firefox, edge, etc). I am guessing your email application cannot access the imap or pop3 server.
I signed up for 2FA on a.t.t. 3 weeks ago and lost all my outlook email as the app password for a.t.t was not longer used. After a week of no email I deleted my a.t.t accounts and had Microsoft 365 re-created them. No app passwords had to be generated.
If you made no change in authentication then there is some other problem but using a browser to login to get email should work.
Let me know what you find out.
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