UEFI Diagnostics

[LGLDSR71]

I downloaded the UEFI Diagnostics (SP171653), executed the install to a USB Flash Drive and 15 minutes later it was still loading to the Flash Drive. I killed the process and nothing had been written to the Flash Drive.

I really do not want to shrink the Volume, space is at a premium right now as it is. 

I have also seen several threads where after this was successfully loaded and executed there were a plethora of problems afterwards: systems would not boot, BSOD and other heartburn.

In any event, any thoughts as to why this would not write to the USB Flash Drive?

Many thanks,

Lyman

[Kuroi_Kenshi · Accepted solution]

Hi @LGLDSR71,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[LGLDSR71]

My apologies, that might help, lol. Model is HP Laptop 14-fq0110wm.

Thank you!

[Kuroi_Kenshi]

Hi @LGLDSR71,

Thank you for the details.

The failure of the HP PC Hardware Diagnostics UEFI (SP171653) installer to write to your USB flash drive is a known point of friction, often caused by specific drive formatting requirements or system-level interference during the creation process.

1. Prepare the USB Drive Manually:
   • Open Disk Management or File Explorer on your PC.
   • Right-click your USB drive and select Format.
   • Choose FAT32 as the file system and ensure the "Quick Format" box is checked.
2. Use a Different Port: Avoid using USB hubs or front-panel ports on a desktop. Plug the drive directly into a motherboard port (on the back) or a different side port on a notebook.
3. Run as Administrator: Ensure you are running the SP171653.exe file with full administrative rights.
4. Try an Alternative Version: If SP171653 continues to fail, users on have occasionally found success by rolling back to a slightly older, more stable version of the tool (like version 10.x or 7.x) if available.

Running the diagnostics from a USB drive is generally the safest method because it operates entirely independently of your existing Windows installation and internal drive partitions. 

• No Partitioning Needed: By using the USB option, you avoid having to shrink your volume or create a new internal partition, preserving your limited disk space.
• Isolation: Since it boots from the USB, it cannot cause BSODs within your Windows environment; any "heartburn" reported by others typically involves the internal installation of the tool, which modifies the system's boot manager. 

Are you attempting this creation on the same computer you need to diagnose, or do you have access to a different working PC to build the drive?

I hope this helps.

Take care and have an amazing day ahead! 🚀

Kuroi_Kenshi

Best regards,

[LGLDSR71]

Thank you very much for the outstanding explanation!

One last question if I may.

Is the Product ID of my Laptop (5Z7Y9UA#ABA) the same as the Model Number (14-fq0110wm)

Best,

LGLDSR71

[Kuroi_Kenshi]

Hi @LGLDSR71,

You’re very welcome, I’m glad the previous explanation helped! 😊

No, the Product ID (5Z7Y9UA#ABA) and the Model Number (HP Laptop 14-fq0110wm) are not the same, though they are closely related.

Here’s the difference:

• Model Number (14-fq0110wm):
  This identifies the general product family and configuration line of your laptop. It’s what you’ll typically use for drivers, manuals, and general support searches.
• Product ID (5Z7Y9UA#ABA):
  This is a more specific identifier for your exact unit/configuration (including region, hardware variations, etc.). HP uses this internally to pinpoint the exact specs and warranty details.

In short:

• Use the Model Number for general support and documentation
• Use the Product ID for precise identification (especially with HP support or warranty checks)

Both refer to your same device, just at different levels of specificity.

 If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Kuroi_Kenshi

Best Regards,

[LGLDSR71]

You have been patently outstanding. Thank you very, very much!

[Kuroi_Kenshi]

Hi @LGLDSR71,

Thank you so much for your kind words, it truly means a lot! 😊

I’m really glad I could help you through this, and I appreciate you taking the time to mark the solution as accepted. That helps others in the community as well 👍

If you ever need assistance again, feel free to reach out anytime, we’re always here for you.

Take care and have a great day ahead! 🚀

Best Regards,

Kuroi_Kenshi

[LGLDSR71]

Kuroi_Kenshi,

You are more than welcome. Your answers were clear, concise, and well thought out.

Thank you again for an outstanding job.

Best,

Lyman

[Deep_World]

Hi @LGLDSR71,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,

Deep_World