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Microsoft Windows 11

Last night, my HP laptop was having trouble updating and got into a restarting loop where it couldn't finish the job.

 

At one point, the culprit was discovered and was apparently an outdated BIOS problem.

 

I went to the HP site to get an updated BIOS file and let HP identify the computer and was directed to a BIOS file to download and install.

 

The file was downloaded, but when I went to install the updated BIOS my HP laptop informed me it was not compatible with the system, so here I am on the HP support site to see if someone can help me solve this mess.

 

I pulled up the system information for that computer and below is some of the information that was listed which hopefully is enough to help resolve the problem.

 

OS NAME: Microsoft Windows 11 Home

VERSION: 10.0.26200 Build 26200

SYSTEM MODEL: HP Laptop 17z-cp200

SYSTEM TYPE: x64-based PC

BIOS VERSION DATE: INSYDE F.16, 5/16/24

SMBIOS VERSION: 3.4

EMBEDDED CONTROLLER VERSION: 41.23

BIOS MODE: UEFI

 

Can anyone help me with this?

 

Thank you!

 

 

1 REPLY 1
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Wanted to add this additional information to my original post, My computer uses Mcafee antivirus and it was not turned off when attempting to install the BIOS update. 

 

Could that have been the problem?

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