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‎07-21-2026 09:50 AM - edited ‎07-21-2026 09:51 AM

HP Recommended

Hello, new member here and in need of some help or pointers please.

 

The machine is a HP 255 G7, motherboard is the HP85EA and AMD Rysen 5 Radeon Vega.  Came with Win 10 but I’ve since updated that with Win 11 (25H2).

 

Been happily using a Dell D6000 docking station using DisplayLink drivers.  I recently tried to change this to a Lenevo one and installed the drivers but think I installed the USB-C drivers in error.  Now have a code 32 (driver for this device has been disabled) on all USB controllers in device manager.

 

I’ve tried removing and reinstalling.  Didn’t work.  Tried update driver, same thing.  I’ve checked BIOS and that is showing as enabled and UBSSTOR Start is reading as 3. The drivers the device points to are all present in system32/drivers/

 

I did run the AMD chipset installer which ran but hasn’t made a difference (AMD subsequently) advise against installing their chipset drivers as they consider this board as OEM.  I tried running HP Diags and that says hardware / drivers are ok.

 

I ran DISM and it ran Ok and reported no problems.  I am a bit of a loss now what to do as I really don’t want to have to do a full reinstallation of Windows.

 

Anyone else has the same as managed to resolve ?

 

Thanks or any help.

 

 

 

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