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dwood07306
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Message 1 of 10
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Solved!

USB Driver for Intel 7 Series/C216 Chipset Family USB XHCI Controller

HP Recommended
Envy 17 J-1103cl
Microsoft Windows 7 (64-bit)

I just puchased a rebuilt HP Envy 17-J1103cl that did not have an OS installed. I have installed Windows 7 64 bit…accompanying the laptop was driver cd…I installed all the drivers from the cd but still cannot get my USB ports to recognize my USBA STICKS…I downloaded and ran Unknown Device Identifier.. It seems I am missing a USB driver… Intel 7 Series/C216 Chipset Family USB XHCI Controller …I have searched for two days and no luck in finding this driver, always something close but not it…any ideas where I might find it or where to go for further assistance…I trying to avoid having to pay $30-$40 for software such as Drive Max….I am adding the text file from Unknown Device Identifier just incase it can help…thank you in advance…d….

 

Device Information Listing for Dancer@DANCER-PC - 8/16/2015 1:37:19 PM

Realtek PCIE CardReader
Chip: Realtek Semiconductor RTS5229 PCIe Card Reader
Detail
PnpID
VEN_10EC&DEV_5229&SUBSYS_1969103C&REV_01
Vendor
Realtek Semiconduct Corp.
Device
Realtek PCIE CardReader
Chip Vendor
Realtek Semiconductor
Chip
RTS5229 PCIe Card Reader
Realtek PCIe GBE Family Controller
Chip: Realtek Semiconductor RTL8168/8111 PCIe Gigabit Ethernet Adapter
Detail
PnpID
VEN_10EC&DEV_8168&SUBSYS_1969103C&REV_0C
Vendor
Realtek
Device
Realtek PCIe GBE Family Controller
Chip Vendor
Realtek Semiconductor
Chip
RTL8168/8111 PCIe Gigabit Ethernet Adapter
3rd Gen Core processor DRAM Controller - 0154
Chip: Intel Core i7/i5/i3 DRAM Controller
Detail
PnpID
VEN_8086&DEV_0154&SUBSYS_1969103C&REV_09
Vendor
Intel
Device
3rd Gen Core processor DRAM Controller - 0154
Chip Vendor
Intel
Chip
Core i7/i5/i3 DRAM Controller
Intel(R) HD Graphics 4000
Chip: Intel Core i7/Xeon Graphics Controller
Detail
PnpID
VEN_8086&DEV_0166&SUBSYS_1969103C&REV_09
Vendor
Intel Corporation
Device
Intel(R) HD Graphics 4000
Chip Vendor
Intel
Chip
Core i7/Xeon Graphics Controller
Intel(R) Centrino(R) Wireless-N 2230
Chip: Intel Centrino Wireless-N 2230
Detail
PnpID
VEN_8086&DEV_0887&SUBSYS_40628086&REV_C4
Vendor
Intel Corporation
Device
Intel(R) Centrino(R) Wireless-N 2230
Chip Vendor
Intel
Chip
Centrino Wireless-N 2230
Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller - 1E03
Chip: Intel 7 Series/C216 Chipset Family SATA AHCI Controller
Detail
PnpID
VEN_8086&DEV_1E03&SUBSYS_1969103C&REV_04
Vendor
Intel
Device
Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller - 1E03
Chip Vendor
Intel
Chip
7 Series/C216 Chipset Family SATA AHCI Controller
Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Chip: Intel 7 Series/C216 Chipset Family PCIe Port #1
Detail
PnpID
VEN_8086&DEV_1E10&SUBSYS_1969103C&REV_C4
Vendor
Intel
Device
Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Chip Vendor
Intel
Chip
7 Series/C216 Chipset Family PCIe Port #1
Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 3 - 1E14
Chip: Intel 7 Series/C216 Chipset Family PCIe Port #3
Detail
PnpID
VEN_8086&DEV_1E14&SUBSYS_1969103C&REV_C4
Vendor
Intel
Device
Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 3 - 1E14
Chip Vendor
Intel
Chip
7 Series/C216 Chipset Family PCIe Port #3
Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16
Chip: Intel 7 Series/C216 Chipset Family PCIe Port #4
Detail
PnpID
VEN_8086&DEV_1E16&SUBSYS_1969103C&REV_C4
Vendor
Intel
Device
Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16
Chip Vendor
Intel
Chip
7 Series/C216 Chipset Family PCIe Port #4
High Definition Audio Controller
Chip: Intel 7 Series/C216 Chipset Family High Definition Audio Controller
Detail
PnpID
VEN_8086&DEV_1E20&SUBSYS_1969103C&REV_04
Vendor
Microsoft
Device
High Definition Audio Controller
Chip Vendor
Intel
Chip
7 Series/C216 Chipset Family High Definition Audio Controller
Synaptics SMBus Driver
Chip: Intel 7 Series/C216 Chipset Family SMBus Host Controller
Detail
PnpID
VEN_8086&DEV_1E22&SUBSYS_1969103C&REV_04
Vendor
Synaptics
Device
Synaptics SMBus Driver
Chip Vendor
Intel
Chip
7 Series/C216 Chipset Family SMBus Host Controller
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Chip: Intel 7 Series/C216 Chipset Family USB EHCI Controller #1
Detail
PnpID
VEN_8086&DEV_1E26&SUBSYS_1969103C&REV_04
Vendor
Intel
Device
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Chip Vendor
Intel
Chip
7 Series/C216 Chipset Family USB EHCI Controller #1
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Chip: Intel 7 Series/C216 Chipset Family USB EHCI Controller #2
Detail
PnpID
VEN_8086&DEV_1E2D&SUBSYS_1969103C&REV_04
Vendor
Intel
Device
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Chip Vendor
Intel
Chip
7 Series/C216 Chipset Family USB EHCI Controller #2
@system32\drivers\pci.sys,#3075;Universal Serial Bus (USB) Controller [UNKNOWN DEVICE]
Chip: Intel 7 Series/C216 Chipset Family USB XHCI Controller
Detail
PnpID
VEN_8086&DEV_1E31&SUBSYS_1969103C&REV_04
Vendor

Device
@system32\drivers\pci.sys,#3075;Universal Serial Bus (USB) Controller
Chip Vendor
Intel
Chip
7 Series/C216 Chipset Family USB XHCI Controller
Intel(R) Management Engine Interface
Chip: Intel 7 Series/C216 Chipset Family HECI Controller #1
Detail
PnpID
VEN_8086&DEV_1E3A&SUBSYS_1969103C&REV_04
Vendor
Intel
Device
Intel(R) Management Engine Interface
Chip Vendor
Intel
Chip
7 Series/C216 Chipset Family HECI Controller #1
Intel(R) HM77 Express Chipset LPC Controller - 1E57
Chip: Intel HM77 Chipset LPC Controller
Detail
PnpID
VEN_8086&DEV_1E57&SUBSYS_1969103C&REV_04
Vendor
Intel
Device
Intel(R) HM77 Express Chipset LPC Controller - 1E57
Chip Vendor
Intel
Chip
HM77 Chipset LPC Controller
Cypress Hi-Speed 4-Port USB 2.0 Hub
Vendor: Cypress
PnpID: VID_04B4&PID_6560
Device: Hi-Speed 4-Port USB 2.0 Hub
Chicony Electronics USB Device
Vendor: Chicony Electronics
PnpID: VID_04F2&PID_B3A6
Device: USB Device
DigitalPersona 0050)
Vendor: DigitalPersona
PnpID: VID_138A&PID_0050
Device: 0050)
Raritan Computer USB Device
Vendor: Raritan Computer
PnpID: VID_14DD&PID_1005
Device: USB Device
Intel Integrated Rate Matching Hub
Vendor: Intel
PnpID: VID_8087&PID_0024
Device: Integrated Rate Matching Hub
Intel USB 2.0 Bluetooth Adapter
Vendor: Intel
PnpID: VID_8087&PID_07DA
Device: USB 2.0 Bluetooth Adapter
USB Root Hub
Vendor: Microsoft
PnpID: usb\root_hub20
Generic USB Hub
Vendor: Microsoft
PnpID: usb\class_09
USB Composite Device
Vendor: Microsoft
PnpID: usb\composite
CD-ROM Drive
Vendor: Microsoft
PnpID: gencdrom
ACPI x64-based PC
Vendor: Microsoft
PnpID: acpiapic
Disk drive
Vendor: Microsoft
PnpID: gendisk
IDE Channel
Vendor: Microsoft
PnpID: internal_ide_channel
Standard PS/2 Keyboard
Vendor: Microsoft
PnpID: *pnp0303
IDT High Definition Audio CODEC
Vendor: IDT
PnpID: hdaudio\func_01&ven_111d&dev_76e0&subsys_103c1969
Microsoft Streaming Clock Proxy
Vendor: Microsoft
PnpID: sw\{97ebaacc-95bd-11d0-a3ea-00a0c9223196}
Microsoft Streaming Quality Manager Proxy
Vendor: Microsoft
PnpID: sw\{ddf4358e-bb2c-11d0-a42f-00a0c9223196}
Microsoft Streaming Tee/Sink-to-Sink Converter
Vendor: Microsoft
PnpID: sw\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}
Microsoft Streaming Service Proxy
Vendor: Microsoft
PnpID: sw\{96e080c7-143c-11d1-b40f-00a0c9223196}
Microsoft Trusted Audio Drivers
Vendor: Microsoft
PnpID: sw\{eec12db6-ad9c-4168-8658-b03daef417fe}
Intel(R) Display Audio
Vendor: Intel(R) Corporation
PnpID: hdaudio\func_01&ven_8086&dev_2806&subsys_80860101
Generic PnP Monitor
Vendor: Microsoft
PnpID: *pnp09ff
Synaptics SMBus ClickPad
Vendor: Synaptics
PnpID: *syn1e90
WAN Miniport (SSTP)
Vendor: Microsoft
PnpID: ms_sstpminiport
WAN Miniport (IKEv2)
Vendor: Microsoft
PnpID: ms_agilevpnminiport
WAN Miniport (L2TP)
Vendor: Microsoft
PnpID: ms_l2tpminiport
WAN Miniport (PPTP)
Vendor: Microsoft
PnpID: ms_pptpminiport
WAN Miniport (PPPOE)
Vendor: Microsoft
PnpID: ms_pppoeminiport
WAN Miniport (IPv6)
Vendor: Microsoft
PnpID: ms_ndiswanipv6
WAN Miniport (Network Monitor)
Vendor: Microsoft
PnpID: ms_ndiswanbh
Bluetooth Device (Personal Area Network)
Vendor: Microsoft
PnpID: bth\ms_bthpan
WAN Miniport (IP)
Vendor: Microsoft
PnpID: ms_ndiswanip
Microsoft ISATAP Adapter
Vendor: Microsoft
PnpID: *isatap
RAS Async Adapter
Vendor: Microsoft
PnpID: sw\{eeab7790-c514-11d1-b42b-00805fc1270e}
Bluetooth Device (RFCOMM Protocol TDI)
Vendor: Microsoft
PnpID: bth\ms_rfcomm
Microsoft Teredo Tunneling Adapter
Vendor: Microsoft
PnpID: *teredo
Microsoft Virtual WiFi Miniport Adapter
Vendor: Microsoft
PnpID: {5d624f94-8850-40c3-a3fa-a4fd2080baf3}\vwifimp
Plug and Play Software Device Enumerator
Vendor: Microsoft
PnpID: root\swenum
UMBus Root Bus Enumerator
Vendor: Microsoft
PnpID: root\umbus
Terminal Server Mouse Driver
Vendor: Microsoft
PnpID: root\rdp_mou
Terminal Server Keyboard Driver
Vendor: Microsoft
PnpID: root\rdp_kbd
Composite Bus Enumerator
Vendor: Microsoft
PnpID: root\compositebus
ACPI Fan
Vendor: Microsoft
PnpID: *pnp0c0b
Microsoft Virtual Drive Enumerator Driver
Vendor: Microsoft
PnpID: root\vdrvroot
Volume Manager
Vendor: Microsoft
PnpID: root\volmgr
File as Volume Driver
Vendor: Microsoft
PnpID: root\blbdrive
Microsoft System Management BIOS Driver
Vendor: Microsoft
PnpID: root\mssmbios
Microsoft ACPI-Compliant System
Vendor: Microsoft
PnpID: *pnp0c08
Microsoft Windows Management Interface for ACPI
Vendor: Microsoft
PnpID: *pnp0c14
ACPI Lid
Vendor: Microsoft
PnpID: *pnp0c0d
ACPI Power Button
Vendor: Microsoft
PnpID: *pnp0c0c
ACPI Thermal Zone
Vendor: Microsoft
PnpID: acpi\thermalzone
ACPI Fixed Feature Button
Vendor: Microsoft
PnpID: acpi\fixedbutton
Motherboard resources
Vendor: Microsoft
PnpID: *pnp0c02
PCI bus
Vendor: Microsoft
PnpID: *pnp0a03
System board
Vendor: Microsoft
PnpID: *pnp0c01
UMBus Enumerator
Vendor: Microsoft
PnpID: umb\umbus
Intel(R) 82802 Firmware Hub Device
Vendor: Microsoft
PnpID: *int0800
Programmable interrupt controller
Vendor: Microsoft
PnpID: *pnp0000
System timer
Vendor: Microsoft
PnpID: *pnp0100
High precision event timer
Vendor: Microsoft
PnpID: *pnp0103
Direct memory access controller
Vendor: Microsoft
PnpID: *pnp0200
System CMOS/real time clock
Vendor: Microsoft
PnpID: *pnp0b00
Numeric data processor
Vendor: Microsoft
PnpID: *pnp0c04
Microsoft ACPI-Compliant Embedded Controller
Vendor: Microsoft
PnpID: *pnp0c09
Intel(R) Smart Connect Technology Device
Vendor: Intel
PnpID: acpi\int33a0
HP Mobile Data Protection Sensor
Vendor: Hewlett-Packard Development Company, L.P.
PnpID: acpi\hpq6007
Intel Processor
Vendor: Microsoft
PnpID: acpi\genuineintel_-_intel64
Generic volume shadow copy
Vendor: Microsoft
PnpID: storage\volumesnapshot
Validity Sensors (WBF) (PID=0050)
Vendor: Validity Sensors, Inc.
PnpID: usb\vid_138a&pid_0050
USB Video Device
Vendor: Microsoft
PnpID: usb\class_0e
Generic volume
Vendor: Microsoft
PnpID: storage\volume
Microsoft AC Adapter
Vendor: Microsoft
PnpID: acpi\acpi0003
Microsoft Composite Battery
Vendor: Microsoft
PnpID: composite_battery
Microsoft ACPI-Compliant Control Method Battery
Vendor: Microsoft
PnpID: acpi\pnp0c0a
Intel® Centrino® Wireless Bluetooth® + High Speed Virtual Adapter
Vendor: Intel
PnpID: root\amppal
Generic Bluetooth Adapter
Vendor: Microsoft
PnpID: usb\class_e0&subclass_01&prot_01
Microsoft Bluetooth Enumerator
Vendor: Microsoft
PnpID: bth\ms_bthbrb

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
141,301 64,865 22,035 33,955
Message 2 of 10
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Hi:

 

Did you try the one directly from Intel?

 

Download, unzip and run the setup.exe file.

 

https://downloadcenter.intel.com/download/21129/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

View solution in original post

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Paul_Tikkanen
Level 21
Level 21
141,301 64,865 22,035 33,955
Message 2 of 10
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Hi:

 

Did you try the one directly from Intel?

 

Download, unzip and run the setup.exe file.

 

https://downloadcenter.intel.com/download/21129/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

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dwood07306
Author
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Message 3 of 10
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That did the it....usb working perfect....thank you so much for your assisstance...d

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Paul_Tikkanen
Level 21
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Message 4 of 10
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You're very welcome.

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oliver_Dsouza
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Message 5 of 10
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Untitled.pngit didn't help me out and am unable to use any of the USB device.


Need your advice on the same. 

 

Oliver 

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Dvortex
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Message 6 of 10
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Hello, @oliver_Dsouza

 

Thanks for reaching out! I'd like to help 🙂

 

Try using the Intel driver update utility. Go to http://intel.ly/2oVUWAu and download the utility. This utility will help you find and install the latest drivers.

 

Let me know if that helps!

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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oliver_Dsouza
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Message 7 of 10
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hey Dvortex,

 

That option didn't go well.

 

Product name:HP Pavilion 15 Notebook PC
Product number:E3B73PA#ACJ
Serial number:
BIOS (Configuration):
Keyboard revision:95.19
Total memory:4.00 GB
Processor name:Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz

 

 

tried dowloading chipset drivers from

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-e000-notebook-pc-series/5355006/mode...

 

but hard luck its an error again .

 

FILE COPYING NOT SUCCESSFUL

Setup will Exit 

 

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Dvortex
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Hello, @oliver_Dsouza

 

Thanks for the update!

 

Let’s try to uninstall and reinstall the USB drivers from the device manager. Follow the steps below:

  • Press “Windows logo key” + “R” to get the run pop-up window. Type “devmgmt.msc” and press ok.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”
  • Click the “+” next to Universal Serial Bus Controller to expand the nod. You will notice many USB device entries.
  • Right-click on all the USB device entries, and click “Uninstall”. When prompted with “Are sure you want to remove” click “Yes”.
  • After all the items are removed, close all open windows and “Restart” the system.
  • The drivers will be automatically installed in few minutes and then try using the USB ports.


If the issue persists, try to run a USB test to check if there is a hardware issue:

 

1)      Hold the power button for at least five seconds to turn off the computer.

2)      Turn on the computer and immediately press Esc to get the Startup menu. Now press F2 key.

3)      The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

4)      Select the "Component test" and then select "USB port" from the list.

5)      Let me know if the test passes or not.


Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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oliver_Dsouza
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Message 9 of 10
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Hi ,

 

Thanks for the support.

 

Tried Uninstalling and reinstalling , when checked in devmgmt.msc , driver still shows a caution symbol on the usb logo.

 

In component test 

 

2 ports passed and 3rd port failed with Below detail

 

Failure ID- RGFPNF-6P08ME-MFPWXG-8D4T03

P ID- E3B73PA#ACJ

 

Am still unable to use any USB devices. 

 

Now even Webcam stopped working. 

 

Do i need to Reinstall OS or do i need to take it to the service centre ?

Is my device still under warranty ?(if you are able to check, if not how do i check?)

 

Thanks,

Oliver 

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oliver_Dsouza
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Message 10 of 10
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Dear Dvertox,

 

 

waiting for your reply for below query,

 

Thanks for the support.

 

Tried Uninstalling and reinstalling , when checked in devmgmt.msc , driver still shows a caution symbol on the usb logo.

 

In component test 

 

2 ports passed and 3rd port failed with Below detail

 

Failure ID- RGFPNF-6P08ME-MFPWXG-8D4T03

P ID- E3B73PA#ACJ

 

Am still unable to use any USB devices. 

 

Now even Webcam stopped working. 

 

Do i need to Reinstall OS or do i need to take it to the service centre ?

Is my device still under warranty ?(if you are able to check, if not how do i check?)

 

Thanks,

Oliver

Was this reply helpful? Yes No
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