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Locked

‎08-03-2023 12:08 PM

HP Recommended
Product: HP Notebook - 15-dw0083wm

I disconnected my laptop from my docking station (via USB) in my office to take with me while on vacation. I did not open or use the laptop at all during vacation. Once I returned home, I began connecting my docking station and a 2.0 USB hub. I ran a test and got the following info:

 

Failure ID: 9AN7M9-AMQBNP-XD7V5G-8D7X03

Product ID: 1A493UA#ABA

Category:
1 REPLY 1

‎08-03-2023 03:35 PM

HP Recommended

@CajunMarine81 

 

Sounds like when you plug and unplug the dock, you "killed" USB port on your machine. Full explanation

 

               https://support.hp.com/us-en/contact/diag?failureId=9AN7M9-AMQBNP-XD7V5G-8D7X03&productNo=1A493UA%23...

 

Regards.

BH
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