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‎07-10-2024 08:10 AM

HP Recommended
Operating System: Microsoft Windows 11

I updated my laptop have a Spectre 360x and now both my USB and USB-c ports are not working. Only the Thunderbold is working, yet both were working 2 days ago pre update. I have checked device manager, uninstalled and installed drivers, done a system check and i did get an error code 0W0JW4-AQSC5X-MFPV5F-8D6C03 but can not find out what that means, it is obviously not detecting anything out of either port which is highly annoying. How can I fix this?

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1 REPLY 1

‎07-10-2024 09:25 AM

HP Recommended

Hello Ibayiish. how are you ?


The internal message is about an internal accessory showing defects and needing repairs.

Is the laptop within the standard warranty? 

If the laptop is under warranty, you can contact HP for repair.

 

If not, the link below can find a representative:

HP® Service Center Locator - United States | HP® Support

 

Waiting

 

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