USB device not recognized

[dev162]

When ever I am trying to connect my USB it is showing this. I am not able to connect my mouse or keyboard in this .

Please help me fast 

[VikramTheGreat]

Hi @dev162,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

If your USB device isn't recognized on an HP PC, the most likely causes are a faulty USB cable, a damaged USB port, outdated drivers, or a problem with the device itself.

Fixes for USB Device Not Recognized

Basic Hardware Troubleshooting:
 

1. Try Different USB Ports:

          1. Test all available USB ports on your computer

          2. Try both USB 2.0 and 3.0 ports (usually blue)

          3. Check for physical damage to ports

      2. Check USB Cable:

          1. Use a different USB cable

          2. Inspect for visible damage

          3. Test cable with another device
 

     3. Test on Another Computer:

        1. Connect your USB device to a different computer

        2. If it works elsewhere, the issue is with your system

        3. If it doesn’t work anywhere, the device may be faulty

   4. System Restart Procedure

1. Remove all USB devices
2. Shut down your computer completely
3. Wait 30 seconds
4. Restart your computer
5. Reconnect USB devices one at a time
    

  5. Device Manager Solutions

      Check Device Status:

1. Press Windows + X
2. Select “Device Manager”
3. Expand “Universal Serial Bus controllers”
4. Look for devices with warning symbols
5. Right-click problematic devices
6. Select “Properties” to view error details
    

  6. Update USB Drivers:

1. In Device Manager, find your USB device
2. Right-click and select “Update driver”
3. Choose “Search automatically for drivers”
4. If no updates found, try “Browse my computer for drivers”
5. Select “Let me pick from a list of available drivers”

IF you still face an issue, use this link and try Advanced Solutions for USB Recognition Issues
 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @dev162,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

If your USB device isn't recognized on an HP PC, the most likely causes are a faulty USB cable, a damaged USB port, outdated drivers, or a problem with the device itself.

Fixes for USB Device Not Recognized

Basic Hardware Troubleshooting:
 

1. Try Different USB Ports:

          1. Test all available USB ports on your computer

          2. Try both USB 2.0 and 3.0 ports (usually blue)

          3. Check for physical damage to ports

      2. Check USB Cable:

          1. Use a different USB cable

          2. Inspect for visible damage

          3. Test cable with another device
 

     3. Test on Another Computer:

        1. Connect your USB device to a different computer

        2. If it works elsewhere, the issue is with your system

        3. If it doesn’t work anywhere, the device may be faulty

   4. System Restart Procedure

1. Remove all USB devices
2. Shut down your computer completely
3. Wait 30 seconds
4. Restart your computer
5. Reconnect USB devices one at a time
    

  5. Device Manager Solutions

      Check Device Status:

1. Press Windows + X
2. Select “Device Manager”
3. Expand “Universal Serial Bus controllers”
4. Look for devices with warning symbols
5. Right-click problematic devices
6. Select “Properties” to view error details
    

 Rest steps shared in the next post

[VikramTheGreat]

Hi @dev162,

6. Update USB Drivers:

1. In Device Manager, find your USB device
2. Right-click and select “Update driver”
3. Choose “Search automatically for drivers”
4. If no updates found, try “Browse my computer for drivers”
5. Select “Let me pick from a list of available drivers”

IF you still face an issue, use this link and try Advanced Solutions for USB Recognition Issues
 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @dev162,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support