USB ports not working

[Pjmash]

Hello,I'm using an HP Amd laptop so items like USB flash drive ,external keyboard or mouse doesn't read or work on my laptop but when I plug my phone I can transfer files between the device's,so I don't know what might be the problem please help!

Thanks

[Raj_05]

Hi @Pjmash,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When USB ports on a laptop are not functioning properly with certain devices but still work with others (such as a phone for file transfers), the issue could stem from several possible causes. Here are some troubleshooting steps to help you diagnose and potentially resolve the problem.

Check Device Compatibility

• Ensure that the USB devices (flash drive, external keyboard, or mouse) are compatible with your laptop and are working properly on another computer.

Inspect Physical Ports

• Examine the USB ports on your laptop for any visible damage or debris. Sometimes dust or physical damage can affect connectivity.

Restart Your Laptop

• A simple restart can sometimes resolve hardware recognition issues.

Check Device Manager

• Windows:
  1. Press Win + X and select "Device Manager."
  2. Expand the "Universal Serial Bus controllers" section.
  3. Look for any entries with a yellow exclamation mark, indicating a problem.
  4. Right-click on the problematic device and select "Update driver" or "Uninstall device" and then restart your laptop.

Update USB Drivers

• Visit the HP support website and download the latest USB drivers for your specific laptop model.

Power Management Settings

• Sometimes, power management settings can disable USB ports to save power.
• Windows:
  1. Open Device Manager.
  2. Expand "Universal Serial Bus controllers."
  3. Right-click each USB Root Hub and select "Properties."
  4. Go to the "Power Management" tab.
  5. Uncheck "Allow the computer to turn off this device to save power."
  6. Repeat this for all USB Root Hubs.

 

[Raj_05]

Test in Safe Mode

• Boot your laptop in Safe Mode to see if the USB devices work. If they do, a third-party application or driver might be causing the conflict.

BIOS/UEFI Settings

• Access your laptop's BIOS/UEFI settings during startup (usually by pressing F2, F10, Del, or Esc key) and ensure that USB ports are enabled.

Operating System Issues

• Make sure your operating system is up to date. Sometimes, an OS update can fix hardware compatibility issues.

Hardware Issues

• If none of the above steps work, there could be a hardware issue with the USB ports themselves. 

By systematically going through these steps, you should be able to identify and potentially fix the issue with your USB ports.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support