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‎07-29-2019 04:58 AM

HP Recommended
Product: HPEnvy notebook

Hi,  can you please help as I'm a complete technophobe on computers just tried  to log in with my password as per usual and a message saying

Your UUID is not supported ...

In simple terms / steps can anyone please assist me to access my files etc.

Thanks in anticipation .

1 REPLY 1

‎07-31-2019 12:36 PM - edited ‎07-31-2019 12:39 PM

HP Recommended

@Kismet1,

 

Thank you for posting your query on HP Community,

 

Have you installed a retail copy of Windows or OEM version of Windows.

Are you trying to login using company account. If so, I would recommend you contact your network administrator or your company administrator. 

Please share the product number of your PC to assist you better.

 

I recommend following the steps in this document on Windows 8, group policy client service failed sign in. This should help to power on your computer and log into Windows successfully.

 

Could you please respond to this post with the details so that I can provide you with accurate information which should help you resolve this issue. 

 

Waiting for your response!

 

Cheers 🙂

Jeet_Singh
I am an HP Employee

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