03-11-2019 05:09 PM
I am running Ubuntu from an external USB hard drive (I have not tampered with the Windows installation or EFI partition - the external drive is set up as removeable, even though the installation is permanent.
Ubuntu 18.04 generally works well, but it does not recognise the fingerprint scanner anywhere. The touchscreen does not work either. Here are the outputs of
lsusb Bus 002 Device 002: ID 0781:5591 SanDisk Corp. Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 8087:0a2a Intel Corp. Bus 001 Device 002: ID 04f2:b655 Chicony Electronics Co., Ltd Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
xinput ⎡ Virtual core pointer id=2 [master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)] ⎜ ↳ SynPS/2 Synaptics TouchPad id=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3 [master keyboard (2)] ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)] ↳ Power Button id=6 [slave keyboard (3)] ↳ Video Bus id=7 [slave keyboard (3)] ↳ Video Bus id=8 [slave keyboard (3)] ↳ HP Wide Vision HD Camera: HP Wi id=9 [slave keyboard (3)] ↳ AT Translated Set 2 keyboard id=10 [slave keyboard (3)] ↳ HP Wireless hotkeys id=12 [slave keyboard (3)] ↳ HP WMI hotkeys id=13 [slave keyboard (3)]
Is there any way to make these work with Ubuntu 18.04?
03-12-2019 08:04 AM
I'm sorry, but we here are not equipped to provide detailed Linux support.
HP only warranties their PCs for usage with the OS that comes preinstalled. IF you replace that with Linux, or add a Linux OS, then you assume full responsibility for maintaining that -- as HP provides Linux assistance only on Redhat and then only to commercial customers.
Any hardware that does not work will then range from simple (if there are Linux drivers available) to impossible (if there are NO Linux drivers available) to fix.
Since HP does not provide Linux drivers, your best bet for Linux support is to contact the support forum for the Linux distro you are using -- in this case, the Ubuntu Forums: http://ubuntuforums.org/
Folks on Linux support forums have experience using a vareity of machines with Linux and know a lot about driver and installation issues. You will be able to get sound and detailed help there.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
03-12-2019 09:52 AM
Well, this is rather disappointing, to say the least.
I feel that there is a distinct difference between supporting an OS and being able to provide a smidgeon of useful information that could help in that direction.
I am aware of the various Ubuntu-related forums - thank you for the tip.
What would help in order to make my investigation easier would be the following:
1. What is the specification of the touchscreen on this Envy model? Perhaps there are drivers, perhaps there are none, but knowing the manufacturer and the interface (usb? other?) will help me in my research.
2. What is the specification of the fingerprint scanner? Manufacturer and interface will again come in handy.
Unfortunately, this is information that is not readily available on the HP site and I was hoping that the support forum might be able to provide some insight.
04-08-2019 03:55 AM
Hi, I was able to get the touchscreen working in 18.04 by tweaking the acpi code... you can find what I did here:
I haven't found yet if the fingerprint scanner is supported