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05-21-2019 07:57 AM
The Community can not provide any assistance without some details ...
So, please provide the following:
1) detailed model number of the PC
2) OS version the PC is running (i.e., Win7, Win8x, Win10)
3) Age of the PC
4) Detailed description of the problem -- including the EXACT wording of any error message being displayed
Once you provide the needed details, someone will reply.
I am a volunteer and I do not work for, nor represent, HP
05-22-2019 02:43 PM - edited 05-23-2019 03:08 PM
Model Number : W6T29PA#ACJ
OS: Windows 10 home
Age : 1 year and 5 months.
Error : No error message displayed.
It turns off without any warning.
It randomly turns off like at like 76% or 83%.
And when I turn it on again, It is unable to boot completely and turns-off again.
I have to plug in the power supply to turn it back on.
One more thing : Recently I have noticed that charging of the battery fluctuates(sometimes it shows not charging even when plugged in). I have run troubleshooter and tried plugging the AC adapter into a different port but none of that helped.
I did also uninstalled the ACPI adapter drivers and reinstalled it, but it didn't helped either.