• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-25-2022 02:01 PM

HP Recommended
Product: HP Notebook - 15-ay182no

Hi, 

I was working in word when it sudderly stoped responding and everything freezed. I hold the start buttom to close down the pc and when I tried to restart; It starts and ask me to log in and then just thinking and thinking.. 

I have tried to push shift at the same time as i choose "restart" and get the message to wait and then just black with the mouse symbol.. 

Anything I can do to get in to my computer or is it dead forever? 

Category:
3 REPLIES 3

‎07-25-2022 04:35 PM

HP Recommended

Hello @DrullJojo 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
Was this reply helpful? Yes No

‎07-30-2022 11:55 PM

HP Recommended

Hi! 

Thank ypu for trying to help me!

I have run the test and get this result ID: "ET". 

Do you know what it means? What can I do now? 🙂 

16592468276159012845920879038883.jpg

 

Was this reply helpful? Yes No

‎07-31-2022 01:24 AM

HP Recommended

These messages have no details.

 

click <QR-kod> to contact HP Support

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.