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‎08-08-2023 03:47 PM

HP Recommended
Product: HP Stream - 14-cb111wm
Operating System: Microsoft Windows 10 (32-bit)

Unable to Completely Reset my PC because additional free disk space is needed. However, I already ran a Disk Cleanup, deleted all my files, and uninstalled just about every program and my laptop still says I need to clear up another 4GB of free disk space. How is this possible if there is nothing else to delete from the PC storage and is there anything I can do so I can get a simple factory reset on my PC. Thank you.

Category:
1 REPLY 1

‎08-08-2023 05:17 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your notebook.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

You will need a 32 GB USB flash drive to create the bootable recovery media with.

 

Since your notebook does not have enough space to use the cloud recovery tool on, you will have to use the tool on another PC, and you will need to enter your notebook's full product number in the tool's search window.

 

Your notebook's product number is:  4AL69UA#ABA

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