Unable to Install Windows 10/11 – "Install driver to show hardware" Message

[Andrey_K13]

I am trying to install Windows 10/Windows 11 on my laptop, which I purchased from my employer. The original operating system and all data had been erased prior to the purchase.

During the initial stage of the Windows installation process, I receive the following message:

"Install driver to show hardware. Please select the driver you want to install to make your hardware discoverable."

I have tried the following troubleshooting steps:

• Enabled and disabled Secure Boot in BIOS

• Attempted to restore the OS via network recovery (HP Sure Recover downloads files for about 20 minutes but then fails with an error)

• Used various official Windows 10/11 installation images downloaded from Microsoft

• Downloaded and experimented with various SPxxxxx.exe driver packages related to my laptop model from the HP support website

• At the "Install driver to show hardware" screen, I opened cmd.exe and used diskpart commands:

  • diskpart, list disk (a 238 GB disk is detected), clean, convert gpt, format fs=ntfs

• Extracted the SPxxxxx.exe packages using 7-Zip and attempted to load drivers with:

  • pnputil /add-driver e:\drv\*.inf /subdirs /install

None of these attempts have helped me get past the driver installation screen.

I am unable to determine which specific driver is missing. Some sources suggest the issue is usually related to storage drivers, while ChatGPT mentions that Windows typically includes a built-in NVMe driver.

Could you please advise what else I can try to resolve this and proceed with the installation?

HP Sure Recover:

HP Sure Recover

Secure Boot (tried all 3 options):

Secure boot (tried all 3 options)

Diskpart: