• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
ExampHP notebook N7J74EA
Microsoft Windows 10 (64-bit)

Hi, The notebook gave me a grey screen which was identified as a failed HD. Replaced. I then created a Usb drive with the Windows startup on it.

Subsequent boots only gave me the F1, F2, F9, F10 and F11 options. Of them all, only the F9 and F10 gave any results. The others put me back to a grey screen. I was unable to boot from Usb, it simply booted via the OS Boot Manager.

Turned on Legacy option "Boot Order" to gain access to the Usb drive. Rebooting and pressing F9 continuously changed the Boot order and I got the screen showing:

"Boot from EFI File"

"Notebook Hard Drive - HGST HTS725050A7E630"

The second option gave me the grey screen and the first option gave me:

ESD-USB [Acpi(PNP0A03, 0)Pci(1210)/Usb(0,  0)/Usb(0,  0)/HD(Part1Sig3A7C44C3)]

pressing on this gave me:

<System Volume Information>

<boot>

<sources>

<RECORD>

bootmgr.efi

 

Clicking on each in turn gives me:

1st.  <. > and <..>

2nd.  Blue top and bottom screen with a heading of File Explorer. It has what looks like a status bar at the bottom of the screen but it does nothing

3rd.  the same as the 2nd.

4th. M<.H H>

5th. Gives me a lot of programming starting with <al. targe.tDi>  and ending with en. d F>

6th. puts me back tot he grey screen.

 

I now have no idea and would be grateful for a pointer to allow me to put Windows back on to the new HD.

1 REPLY 1
HP Recommended

@LOST523
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

 

Let's create Recovery media using a different computer. Click here to create a USB recovery image using HP recovery tool: https://support.hp.com/in-en/product/omen-by-hp-17-cb0000-laptop-pc/26122176/model/29378117/document...

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.