Hey folks, trying to help a family member fix their laptop as it won't boot windows anymore if I phrased that correctly (0x80070002).
If I switch it on normally after the black screen with the windows icon I get a blue screen saying the device has ran into a problem and has to restart, it then restarts before I get a 'Preparing automatic repair' screen and a 'Diagnosing your PC' screen. I then get a blue screen saying start up repair can't repair the pc.
If I go into advanced options initially I can't do a system restore as "you must enable system protection on this drive", I've looked up how to do this via the command prompt option and then I go back in to system restore and run it, it completes to 100% but after a wait it comes up saying it was unable to restore the system. If I go back into the command prompt screen and enter SFC /SCANNOW which verifies 100% then says Window resource protection could not perform the request operation. I've also tried chkdsk C: /F /R which ran a lengthy process of around 4-5 hours scanning but this also failed.
After some more suggestions if anyone is able to kindly help
if your family member doesn't need the files on the PC, I would use another Windows PC running W7 64 bit or newer on it to create a bootable USB recovery drive with the HP Cloud Recovery tool that will reinstall W10, the drivers and the software that originally came with the notebook.
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