Unable to hard reset HP stream Notebook pc 11

[Jess227]

Hi! So I bought this HP stream laptop from a friend. It had a previous user and password. Since I don't know the person or password I can't access my new laptop. I've tried doin the F11 And Esc. menus and I keep getting a message saying my pc needs repaired? There isn't an option to like factory reset or anything. So right now I'm running a system quick test. Which still has 13 minuted left. So far it says;

Battery check:  primary- OK(1)

Wireless Module Check:PASSED

System Board Check: PASSED

Also at the top it says; Processor Check: PASSED

So at this point I have no idea what I'm doing or if what I've done is going to do amything? Please help!! 

[Jess227]

Okay, so the system quick test was complete and everything passed.. however, at this point, I still don't know what I'm doing.. can someone, anyone please help me!?!? PLEASE!! :'(

[The_Fossette]

@Jess227,

Welcome to the HP Support Community!

I recommend you follow the below steps to perform a system recovery on the computer.

1. Please, shut down the computer using the power button

2. Power it on.

3. Immediately start tapping the Esc key. This should open the HP Startup Menu. 

4. Press F11 for System Recovery.

5. Follow the on-screen instructions. 

Please refer to the below video’s for performing recovery.

https://www.youtube.com/watch?v=PC3sUc3lr3E

https://youtu.be/PC3sUc3lr3E?t=109

If the above steps didn't do the trick, I recommend you contact HP phone support and order a recovery media for your computer.

Here is how you can get in touch with the phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[Jaiden_Eve]

Yeah your solution didn’t work and the videos are unavailable.