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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Unable to install Windows 10/Drivers

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12-18-2021 09:09 PM
I am having significant issues in trying to re-install Windows 10 on my device after needing to upgrade my SSD. I have followed all of the directions here:
https://support.hp.com/us-en/document/c06983517
I have also looked up other responses on this support form, and I've looked under both Storage and Chipset drivers. I am unable to get anything to work and getting increasingly frustrated. I cannot seem to find the correct Intel Rapid Storage driver anywhere. I've even attempted to download drivers directly from Intel, and that still has not worked. Where in the world do I find the correct driver for this?
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Accepted Solutions
12-18-2021 09:28 PM
Hi:
This is the driver I provide to anyone that has the problem you are having...
Here is the link to the driver you need...
This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.
https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe
There is one thing wrong in that document you posted, and that is where HP tells you to right click on the Intel driver file and select Extract to
When I ran through the steps, I don't get an Extract to option when I right click on the file.
So, if you have the same issue, download and install the free 7-zip file utility from the link below.
The 1st file at the top of the page is for 64 bit.
Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.
12-18-2021 09:28 PM
Hi:
This is the driver I provide to anyone that has the problem you are having...
Here is the link to the driver you need...
This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.
https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe
There is one thing wrong in that document you posted, and that is where HP tells you to right click on the Intel driver file and select Extract to
When I ran through the steps, I don't get an Extract to option when I right click on the file.
So, if you have the same issue, download and install the free 7-zip file utility from the link below.
The 1st file at the top of the page is for 64 bit.
Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.