Unable to install Windows 10 since Windows does not recognize the SSD

[OC2020]

Hello,

My laptop is HP x360 m Convertible Model 14m-dw1013dx. It has Windows Home 10 64 Bit originally installed and it (the Windows 10 Home ) runs fine. 

Specification:  https://support.hp.com/us-en/document/c06955327

I have just tried to clean install Widows 10 (some latest versions were tried) from Installation USB  or boot into  Windows PE  and install using installation ISO file. The laptop is booted with USB or Windows PE but in two cases, the internal SSD is not recognized (does not show up). Therefore I cannot install windows 10. 

Please help with this issue.

Thank you,

O,C

[Paul_Tikkanen]

Hi:

You need to do an extra step to install W10 since your notebook has an Intel 11th gen core processor...

See the info at the link below.

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

The link they direct you to the HP support site doesn't work.

Here is the link to the driver you need...

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

18.0.1.1138

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp109000.exe

There is another thing I don't understand in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

When I ran through the steps, I don't get an Extract to option when I right click on the file.

So, if you have the same issue, download and install the free 7-zip file utility from the link below.

The 2nd file at the top of the page is for 64 bit.

7-Zip (7-zip.org)

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp109000), and copy that folder to your USB flash drive, and continue with the instructions.