Unable to install windows 10

[ManjunathS]

Dear HP Team,

Tried multiple times i am unable to install window 10 can you please suggest.

Thanks and Regards,

Manjunath S

[WAWood]

@ManjunathS 

You've provided us no useful detail information.

What is the product number and did it come with Win10 preinstalled?

How (in detail) are you trying to install Win10?WHY are you trying to install Win10? What specific error messages are you getting?

We can proceed when you provide the information.
Thanks

[ManjunathS]

Dear HP Team,

Below are the answers for your below questions.

1) As i having genuine windows 8.1 OS , through windows update menu - clicked on windows 10 and clicked on update then post completion of download OS , got error like - error code - 0x80070456-0xA001B

2) As i wanted to install one of the mechanical software so it was asking me to have windows 10 operating system to get install this software.

3) Attached specific error image files.

If possible kindly connect me via remote access for further solution. Revert back to me asap.

Thanks & Regards,

Manjunath S

[WAWood]

@ManjunathS 

First off, we are not HP Tech Support, so we have no way to remote into anyone's PC.

Second, this is a generic Widows Update error -- which happens most often when you are trying to use WIndows Update to do the upgrade to Win10 from a prior OS.

What I would suggest trying is the following:

If it were mine, I would do the following -- as doing an in-place Feature Upgrade using Windows Update is unreliable and risky: 

1) Use Macrium Reflect to create a backup on a large USB stick or external drive (see below)

2) Use this link to download and create Win10 install media: https://www.microsoft.com/en-us/software-download/windows10

3) insert that into your PC (do NOT boot from it), find the folder containing the media, select the setup.exe file, right-click that and select Run as Administrator.  This will start an in-place Upgrade which could then take a couple of hours to complete.

If you are presented with a window asking for a product key, down near the bottom is a entry you can click to skip that. Do NOT enter a product key, as it will reuse your existing key and when you finish and get back online, Windows will automatically reactivate.

------------------------------

I personally prefer to use third-party Backup solutions as they tend to be both more flexible and more reliable than any built-in solutions.

Macrium Reflect (MR) provides a FREE version that can be used to image and restore partitions or entire drives.

What I recommend is the following:
1) Download and install Macrium Reflect (MR) from here: http://www.macrium.com/reflectfree.aspx
2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive or USB stick
3) Use the option to create a boot USB stick or CD

My experience is that MR, when using the High Compression option, typically can compress the saved image file to about 50% of the USED space in the OS partition. This means if you have an 80GB OS partition, and 40GB is used, MR only needs about 20GB to store the image file.

I use this all the time and it typically takes less than 15 minutes to do the image backup and about the same time or less to do a restore.

NOW, you have the means to restore a full working system from the external drive or USB stick in only a few minutes.