• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-29-2024 07:30 PM

HP Recommended
Product: HP 15S-FQ2017NO

Got my laptop recently for studies, booted it up maybe 3 times in total.

Today when I tried to launch it, the fans started acting weird and it shut itself off and on until it launched with a blank screen but the power's still on.

 

I have tried looking up solutions on the web but to no avail..

 

Any help appreciated!

 

 

1 REPLY 1

‎08-30-2024 02:11 PM

HP Recommended

Hello @MartinF137 , how are you ?

 

Let's try an electrical reset:

 

1 - Remove the power cable
2 - Press and hold the power button for 1 minute
3 - Connect the power cable again
4 - Leave it charging for 10 minutes and try turning it on.

 

If the failure persists, you will need to request technical assistance:

 

HP® Service Center Locator - United States | HP® Support

 

Best Regards

 

 

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.