Unable to read product key from sticker after hard disk failed

[slaintemhath]

Hello,

i have HP Pavilion DV6 notebook with preinstalled Windows 7 Home Premium 64-bit, recently my hard disk failed to start.

I also realized that my sticker with product id is teared and i have only first 10 digits my product id. Could You help me recreate my product id form my notebook serial number ?

best regards,

sebastian

[sandytechy20]

@slaintemhath

Welcome to the HP support community.

I understand that youa re looking for a product key, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[slaintemhath]

Hello,

i call to Polish service and they send me to manufacturer of OS - Microsoft.

System Windows and stickers was not part of the HP company, so they not responsible for store product key on stickers.

Seems to me that number my Windows 7 is not possible to trace, but try to call to Microsoft company.

Any ideas ?  

regards,

Sebastian.

[sandytechy20]

@slaintemhath 

Yes, you can check with Microsoft support to fix this issue.

[slaintemhath]

yesterday i get the answer, and seems to me that nobody knows how to resolve this problem.

"Hi Sebastian,
LemP has replied to your question Unable to read Windows 7 product key sticker in Microsoft Community.
Unfortunately, the COA sticker on computers with Windows 7 pre-installed (like your HP notebook) is the ONLY source from which you can get your Product Key.
The Product Key is 25 characters, shown as 5 groups of 5 characters each.
The only advice I have consistently seen is to inspect whatever remains of the COA sticker using a flashlight and magnifying glass, keeping in mind that Microsoft Product Keys only use the following characters:
BCDFGHJKMPQRTVWXY
2346789
The following characters are NOT USED in Microsoft Product Keys:
AEILNOSUZ
015"

[slaintemhath]

yesterday i get the answer, and seems to me that nobody knows how to resolve this problem.

"Hi Sebastian,
LemP has replied to your question Unable to read Windows 7 product key sticker in Microsoft Community.
Unfortunately, the COA sticker on computers with Windows 7 pre-installed (like your HP notebook) is the ONLY source from which you can get your Product Key.
The Product Key is 25 characters, shown as 5 groups of 5 characters each.
The only advice I have consistently seen is to inspect whatever remains of the COA sticker using a flashlight and magnifying glass, keeping in mind that Microsoft Product Keys only use the following characters:
BCDFGHJKMPQRTVWXY
2346789
The following characters are NOT USED in Microsoft Product Keys:
AEILNOSUZ
015"

Below picture of my sticker with part product key.

[sandytechy20]

@slaintemhath 

You can check with the HP service center for further assistance on this.

Here is the link to locate the HP service center:- Click here

Cheers.