Unable to reinstall windows 10 after changing hard drive, F11 not responding

[jorgearmando]

Help please, I recently changed my hard drive and I haven't been able to reinstall Windows 10. F11 is not responding and Intel Optane is not listed.

[Riddle_Decipher · Accepted solution]

@jorgearmando How was the reset attempted, did you make use of the HP Recovery partition (F11) or did you use the HP recovery media? 
If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

For details on how to perform a successful reset: click here

P.S: Welcome to HP Community 😉

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[jorgearmando]

Hello and thank you for your response 😉

I apologize for not responding sooner to this message. The hard drive just died and I had to replace it. The F11 option is not working. I will try to download a retail copy of windows with the steps provided. I will keep you posted.

thanks again!

[Riddle_Decipher]

@jorgearmando Alright, please take your time and get back to us with the results,

Good luck!

[jorgearmando]

I had to use a USB drive to download windows. I just downloaded to the other computer and it works great. Thank you so much for all your help!!!

[asmita6658]

Hi @jorgearmando

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!