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Unable to reinstall windows 10 after changing hard drive, F11 not responding

Notebook 17-by0010cy

Help please, I recently changed my hard drive and I haven't been able to reinstall Windows 10. F11 is not responding and Intel Optane is not listed.

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Unable to reinstall windows 10 after changing hard drive, F11 not responding

@jorgearmando How was the reset attempted, did you make use of the HP Recovery partition (F11) or did you use the HP recovery media? 
If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

 

For details on how to perform a successful reset: click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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Unable to reinstall windows 10 after changing hard drive, F11 not responding

Hello and thank you for your response 😉

I apologize for not responding sooner to this message. The hard drive just died and I had to replace it. The F11 option is not working. I will try to download a retail copy of windows with the steps provided. I will keep you posted.

 

thanks again!

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@jorgearmando Alright, please take your time and get back to us with the results,

Good luck!

Riddle_Decipher
I am an HP Employee

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I had to use a USB drive to download windows. I just downloaded to the other computer and it works great. Thank you so much for all your help!!!

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Unable to reinstall windows 10 after changing hard drive, F11 not responding

Hi @jorgearmando

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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