Unable to reset PIN for Win 11 after bios update changed security settings.

[PALavender]

After recently updating the bios on my laptop it still loads the Win 11 start up screen but then does not display the pin verification box and the ‘reset your pin’ link, does not work when clicked. 

[Raj_05]

Hi @PALavender,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support   

[PALavender]

As requested please find the product details of my

Product Description:	HP 255 G8 Notebook PC (1W9Z7AV)
Product Number:	2E9J2EA
Serial Number:	CND141C5TM

[PALavender · Accepted solution]

Please also note that, following a very frustrating 2 days trying everything I know to repair/reset my laptop, plus chatting to one of your tech experts online, and, having failed to rectify the problem, I then reloaded Win 11 Pro and lost all of my programs but subsequently managed to retrieve all my most critical data via my SeagateMedia backup drive!

I am not well pleased having had to spend a considerable amount of time sorting out a problem that was ultimately not my fault but was caused by downloading a bios update from HP and would like to make my displeasure felt to the appropriate person in your company responsible for this ‘**bleep** up’.

Nevertheless I no longer require further assistance to sort my problem out and offer my sincere thanks for the efforts of your staff that tried to help.

Yours sincerely,

Philip Lavender

[Ironcity1227]

I have same problem with same notebook… only thing I got backed up is school work.  Still losing everything cause HP mistake.  Appreciate your information and contact tech support to get resolved….