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‎02-25-2026 05:42 AM

HP Recommended

How to reset my PC? The reset option does not work.  It keeps saying unable to reset PC after it reboot

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-26-2026 11:55 AM

HP Recommended

Hi @NiQua122,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I am sorry to hear that your PC is unable to complete a reset, I would request you to please follow the steps:

 

Reset from Advanced Startup

  • Go to Settings → System → Recovery → Advanced startup → Restart now.
  • From the blue screen menu, choose Troubleshoot → Reset this PC.
  • This sometimes works when reset from within Windows fails.

Installation Media

  • Download the Windows Media Creation Tool from Microsoft.
  • Create a bootable USB drive.
  • Boot from it and choose Repair your computer → Troubleshoot → Reset this PC.
  • If reset still fails, you can perform a clean install

 

Refer the link for reference: https://support.hp.com/au-en/document/ish_3151394-2749139-16  

 

Hope this helps, Please revert if the issue persists.

 

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎02-26-2026 11:55 AM

HP Recommended

Hi @NiQua122,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I am sorry to hear that your PC is unable to complete a reset, I would request you to please follow the steps:

 

Reset from Advanced Startup

  • Go to Settings → System → Recovery → Advanced startup → Restart now.
  • From the blue screen menu, choose Troubleshoot → Reset this PC.
  • This sometimes works when reset from within Windows fails.

Installation Media

  • Download the Windows Media Creation Tool from Microsoft.
  • Create a bootable USB drive.
  • Boot from it and choose Repair your computer → Troubleshoot → Reset this PC.
  • If reset still fails, you can perform a clean install

 

Refer the link for reference: https://support.hp.com/au-en/document/ish_3151394-2749139-16  

 

Hope this helps, Please revert if the issue persists.

 

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No
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