Unable to restore, Error code 0xc00002e3, then error code 0130-ABA-ABL with recovery media

[DaveRMB22]

Computer suddenly stopped booting, went to blue screens showing error code: 0xc00002e3. Worked with support in person at repair center then online twice to get recover media sent to my home. Received it in a few days but error code on attempt to recover shows as: 0130-ABA-ABL. Chat support and in person support not helping this situation. Ran fast test under direction from support and all sections passed. This seems like a software issue but I cannot get it repaired.

I would like to be able to repair it and keep what is on the machine. There are a lot of important files on there for a cybersecurity certification I am going through with the machine.

[ub6424]

Hello @DaveRMB22 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[DaveRMB22]

All tests passed fine on extensive test.

[ub6424]

Hello @DaveRMB22 

Thanks for reporting.

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters.

Kind regards

[DaveRMB22]

ProdID: 4L1ROUT#ABA

[ub6424]

Hello @DaveRMB22 

(1) Please reinstall your operating system !

You need (another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 4L1R0UT#ABA

(2) Please report your results