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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Unable to restore, Error code 0xc00002e3, then error code 01...

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10-29-2022 10:32 AM - edited 10-29-2022 10:33 AM
Computer suddenly stopped booting, went to blue screens showing error code: 0xc00002e3. Worked with support in person at repair center then online twice to get recover media sent to my home. Received it in a few days but error code on attempt to recover shows as: 0130-ABA-ABL. Chat support and in person support not helping this situation. Ran fast test under direction from support and all sections passed. This seems like a software issue but I cannot get it repaired.
I would like to be able to repair it and keep what is on the machine. There are a lot of important files on there for a cybersecurity certification I am going through with the machine.
10-29-2022 10:53 AM
Hello @DaveRMB22
Sorry to hear that you are having problems ... I would like to help you.
The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error. |
(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
--->>> Perform Extensive Tests
https://support.hp.com/us-en/document/ish_2854458-2733239-16
See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>
See how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM
(2) Please report your results ( error messages, take pictures )
( if serial number, device id, UUID, System Board CT Number is displayed, please blur )
10-29-2022 05:20 PM
Hello @DaveRMB22
Thanks for reporting.
To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !
It looks something like this:
You will find this information on the back/rear of your notebook in small alphanumeric letters.
Kind regards
10-30-2022 10:18 AM
Hello @DaveRMB22
(1) Please reinstall your operating system !
You need (another Windows computer) to prepare bootable <USB flash drive>
An unused or empty USB flash drive with at least 32 GB storage capacity is required.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10
Take time and follow https://support.hp.com/us-en/document/ish_4511095-4511141-16 |
( All Software and drivers from HP are included )
Information: Your product number is supported: 4L1R0UT#ABA
(2) Please report your results