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HP 255 G8 Notebook PC (347S4AV)

Computer suddenly stopped booting, went to blue screens showing error code: 0xc00002e3. Worked with support in person at repair center then online twice to get recover media sent to my home. Received it in a few days but error code on attempt to recover shows as: 0130-ABA-ABL. Chat support and in person support not helping this situation. Ran fast test under direction from support and all sections passed. This seems like a software issue but I cannot get it repaired.

 

I would like to be able to repair it and keep what is on the machine. There are a lot of important files on there for a cybersecurity certification I am going through with the machine.

5 REPLIES 5
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Hello @DaveRMB22 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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All tests passed fine on extensive test.20221029_151949.jpg

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Hello @DaveRMB22 

Thanks for reporting.

 

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

 

It looks something like this:

ub6424_0-1667092737247.png

ub6424_1-1667092737144.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

 

Kind regards

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ProdID: 4L1ROUT#ABA

HP Recommended

Hello @DaveRMB22 

 

(1Please reinstall your operating system !

You need (another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

 

Information: Your product number is supported: 4L1R0UT#ABA

 

ub6424_0-1667150203680.png

 

(2Please report your results

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