Unable to revert Windows 10 back to factory settings

[bicbic]

Notebook is about four years old. Bringing it to repair shop for a new power plug port. Seems a good time to reset back to factory settings both for security with repair shop & seems a long time for Windows 10 without re-install. I remember Windows 95 needed re-installing every six months.

Can't seem to get the re-install going. HP Recovery Manager app seems confused. Says there's no recovery partition when there is. So I set up a recovery USB 32gb thumb drive. Doesn't seem to recognize that either. I went to boot options and chose the USB 32gb thumb drive, but nothing happens. How do I get back to factory reset? Thanks.

[banhien]

@bicbic 

Probably by some reasons, your 😧 drive is corrupted. Please use  Cloud Recovery tool

    https://support.hp.com/us-en/document/c06162205

or perform a fresh install Windows 10 using

     https://www.microsoft.com/en-us/software-download/windows10

The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.

You can also mount downloaded ISO file as DVD drive and run Setup from there.

 Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.

Regards.